Practices in Hospitality and Tourism

This 5-module unit refines the art of formal etiquette. From serving caviar and preparing place cards to mastering introductions, conversation, greetings, farewells, and phone etiquette, you’ll gain the polish and confidence to excel in elite social and service settings.  

This 5-module unit perfects the art of refined service. Learn the elegance of menu and bill presentation, silver service, and table setting, while mastering guest interactions, elevator etiquette, and the discretion required to care for an unwell guest. 

This 4-module unit prepares you to deliver unforgettable guest experiences. Learn the principles of customer service, conduct seamless room orientations across hotels, residences, and yachts, design tailored beach and children’s experiences, and master the etiquette of preparing for major celebrations like Thanksgiving, Christmas, and New Year’s Eve.